Innoassist AR

Direct communication with the expert

It’s a system that allows remote communication between the worker, who has detected the incident, and the supervisor, or person responsible for the technical service. In this way, the technical can guide worker in the tasks of resolving the incidents. The software keeps a live and remote communication that can be completed with images and extra content that will be shown with Augmented Reality about the real vision of the operator facilitating the required tasks.

Main advantages

  • Time saving
  • Traceability
  • Improved communication
  • Saving time on incident resolution
  • Elimination costs on  the trips of technical staff 
  • Added value to our clients
  • Improvement of customer service
  • Increase on SAT department efficiency 
  • Leader positioning through technological innovation



  • Problem detection

    Technical worker has an issue that he doesn’t know solve

  • Connection with an expert

    Communication in real time with an expert

  • Data registration

    All information is recorded

  • Problem resolution

    The knowledge is transferred without needing to travel

  • Access to information

    It’s possible to check information recorded



Virtual reality training consists of simulating real cases in a controlled virtual environment. It is a perfect tool to properly prepare employees for complex situations they could face in reality. It allows employees to train autonomously, that is, without needing to enlist the help of a professional. No maximum capacity, no schedule limitations; available 24/7, and borderless: it can be done anywhere without any physical limitations.



Training in VR implies saving time as operators prepare themselves in a faster manner to solve incidents. It also means saving on material and personal costs: it avoids having to move or travel and it is a safe method to gain experience without any workplace accidents. Thanks to simulations, workers can learn to solve complicated tasks before having to perform them in the workplace, therefore avoiding exposure to any risks.



Moreover, it allows you to monitor the processes, reviewing each of the operations performed by the operators offering a control of the procedures. This is of special interest to understand what mistakes are made, try to get employees to detect them and perform the tasks correctly, measuring with high precision the productivity and efficiency of each operator.

VR training provides greater motivation for workers, since it is an incentive for training. Unlike traditional knowledge training through books or procedural manuals, VR training simulates realistic experiences allowing users to have a personal experience, further motivating and stimulating the training.