The expert will create an incident through the web platform. Than the technician joins from the augmented reality glasses or from his mobile device
HOW THE APPLICATION WORKS
Telecare is a tool that allows the resolution of incidents in real time using smart glasses, which integrate the latest generation of augmented or mixed reality systems. This service makes it possible to transport all technical knowledge from anywhere in the world when support is required for maintenance, repair or installation tasks.
The experts will be able to view live the operator’s incidence from different multiplatform devices (mobile, web and smart glasses), allowing great versatility and comfort when using “InnoAssist”.
The assistant has the option of recording the entire session (both video and audio or chats) and capturing a specific incident to be able to consult it later.
Finally, from the web application you can access the files transferred during previous sessions that remain stored in the cloud.